Viaduct Care will provide a primary care Enhanced Pharmacy service to all of the registered patients of Stockport GP practices. The service model will improve the resilience in Stockport’s neighbourhoods by increasing capacity in primary care for the already overstretched GP’s by introducing an improved robust method of prescription management. Both clinical and non-clinical staff will support the repeat prescribing process, provide medication reviews and ensure improved drug monitoring. The service model is neighbourhood specific to consider the needs of local population cohorts within Stockport to improve equity and quality of care for all.

Key benefits of this service include:

• Significant release of GP capacity.
• Improve patient satisfaction and patient education for managing their own health
• Medicines reviews carried out in a timely manner
• Improve drug monitoring
• Assist practices with the management of drugs through shared care arrangements which releases time for Secondary Care staff primary care
• Improve medicines reconciliation for new patients & patients transferred between care settings
• Reduce medication related safeguarding incidents including in care homes.
• Reduce medication related hospital admissions.
• Reduce medicines waste through more effective prescribing
• Reduce primary care prescribing costs.
• Increase the use of patient online access for making requests to achieve the target of 20%
• Increase the use of EPS, Repeat Dispensing and electronic Repeat Dispensing in line with national targets.
• Release of GP practice capacity including back office functions

Having access to the Enhanced Pharmacy Team will assist all primary care providers by:

• Providing support for repeat prescribing including improving the efficiency and safety of the systems and processes
• Support with safe management of high risk drugs and improved systematic appropriate drug monitoring
• Support with medication ordering and management for patients in all settings including in care homes
• Undertaking high quality comprehensive medication reviews – concentrating on high-risk and vulnerable patients including those with mental health needs
• Participate in National & Local initiatives
• MDT support and guidance
• Training and support
• Providing lifestyle advice to patients and encouraging positive health & wellbeing
• Promoting self-care & signposting patients to other support services
• Supporting other services in the area including crisis response and find & prevent.